FREQUENTLY ASKED QUESTIONS
At Azure, transparency and trust are as important to us as craftsmanship and design.
Our FAQ section is designed to answer your most common questions clearly and thoughtfully, from ordering and shipping to product care and after-sales support. We believe that a seamless experience begins with informed choices.
What shipping methods are available?
We offer both local and international shipping through trusted courier partners. Shipping options and delivery estimates will be displayed during checkout based on your location.
How to order?
Placing an order is simple. Browse our collection, select your preferred jewelry piece, add it to your cart, and proceed to checkout.
How long will it take to get my package?
Our ready-made jewelry collections are carefully prepared and dispatched within up to 10 business days after your order has been confirmed.
How long does it take to create and ship customized jewelry?
Customized and personalized jewelry pieces require up to 14 business days for production and preparation before they are dispatched. This allows us to ensure every detail meets our quality standards.
How long will delivery take after my order is shipped?
Delivery times vary depending on your location, courier service, and any customs procedures that may apply. Once your order has been shipped, you will receive tracking information to monitor its progress.
Are taxes, customs duties, and import fees included in the price?
Local orders are subject to applicable taxes according to local regulations. For international orders, any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer and are not included in the product price or shipping cost.